How to Manage the Hotel

Hotel Operational

The FO's Job Scope

Job Scope

The hotel receptionist is very often the first and last member of staff hotel guests will see. They have to reflect the hotel’s atmosphere and convey a sincere welcome to all customers.

In the larger hotels, the front office job is often split into three - that of receptionist, cashier and reservations clerk. In smaller hotels, however, the receptionist could be performing the duties of all three.